Support
Here you will find a collection of the "Frequently Asked Questions" (FAQs) about our Products and Sevices and Office Express to help make your ordering experience as simple as possible. However, if you need any further information or assitance, please contact us via e-mail or phone.
FAQs
Click on the query to view the answer:
Do we need to sign an agreement for ordering from Office Express?
- No, you need not sign up to place an order. However, signing up with Office Express will help us provide more customised solutions and services.
What are the benefits of signing up with Office Express?
- The first and foremost will be the protection of prices, for a mutually agreeable period, in the event of a rise in prices, up to certain percentage points.
- You will be given the facility of customised billing, i.e., you can receive the bill, in the format in which you require to seamlessly integrate with your systems.
- You will be provided an MIS of your consumption pattern, customised to meet your requirement. You can view your orders and status of your orders online.
How do we place an order with Office Express?
- We will register you and provide you with a login ID and a customised catalogue will be created for you. You can simply login from your PC/Desktop/Workstation and place orders.
When can we place an order?
- You can place an order anytime of the day, as many times as you want.
When will our orders be delivered to us?
- Your order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be delivered to your doorstep the next business day, via the shipping method you have selected.
Do you stock all items we need?
- Over a period of time, analyzing your consumption patterns, Office Express will endeavor to stock and supply all your requirements within the agreed time frame.
What is the returns policy?
- Office Express will endeavor to source and supply only the best products in terms of quality. If, for some reason you wish to return or exchange the merchandise, we will do so, if brought to our notice within 7 days of receipt of the merchandise. Please note that you need to return the item in its original packaging and condition.
How will we billed for our purchases?
- For all supplies made between the 1st and 15th (inclusive) of every month, you will be billed on the 15th of the month. For all supplies made between the 16th and 31st (inclusive) of the month, you will be billed on the last day of the month.
How do we pay for the purchases?
- You can make payments through a Demand Draft, Pay Order or Current Account Cheque, favouring "Office Express" payable at par at Mumbai. You can also credit our account directly through you bank.
What kind of Credit facility is available?
- Based on the billing cycles, you are already extended a credit period of up to 15 days. Depending on your consumption and mutual agreement, a more exclusive credit term can be arrived at on a case-to-case basis.
If your question is not answered above, please contact us and we will respond personally to you.
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